Privacy Policy

We collect information to provide and improve our services:

• Account Information: Name, email, institution, and professional credentials when you register.
• Research Data: Sample information, experimental requirements, and research context you provide.
• Usage Data: How you interact with our platform, including pages visited, orders placed, and features used.
• Device Information: IP address, browser type, and device identifiers for security and analytics.
• Communication Data: Messages sent through our platform and customer support interactions.

We use your information for the following purposes:

• Service Delivery: To connect you with laboratories and facilitate research services.
• Platform Improvement: To analyze usage patterns and improve user experience.
• Security: To protect against fraud, abuse, and unauthorized access.
• Communication: To send order updates, platform notifications, and relevant research opportunities.
• Compliance: To meet legal obligations and enforce our terms of service.

We share your information only as necessary:

• With Laboratories: We share necessary research details with labs you choose to work with.
• Service Providers: We work with trusted partners for payment processing, cloud hosting, and analytics.
• Legal Requirements: We may disclose information if required by law or to protect our rights.
• With Consent: We may share information with third parties when you explicitly authorize it.

We do not sell your personal information to third parties for marketing purposes.

We implement comprehensive security measures:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
• Access Controls: Role-based access controls and multi-factor authentication.
• Regular Audits: Security assessments and penetration testing conducted quarterly.
• Compliance: SOC 2 Type II certified and GDPR compliant.
• Incident Response: 24/7 security monitoring with rapid incident response procedures.

You have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal data (subject to legal requirements).
• Portability: Export your data in a machine-readable format.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at privacy@labconnect.com.

We retain your data as follows:

• Account Data: Retained while your account is active. Deleted 30 days after account closure upon request.
• Research Data: Retained for 7 years to meet scientific record-keeping standards.
• Transaction Records: Retained for 10 years for tax and legal compliance.
• Usage Logs: Anonymized after 12 months; deleted after 36 months.